This Privacy Policy (the
“Policy”) governs the manner in which the Platform
collects, uses, maintains and discloses information of its
users. The Policy also describes the practices that We apply
to such user information, user’s privacy rights and choices
regarding their information. To clarify, this Policy applies
to all users of the Platform (referred to as
“Learners”, “You”, “Your”).
By accessing and using the Platform, providing Your Personal
Information, or by otherwise signalling Your agreement when
the option is presented to You, You consent to the collection,
use, and disclosure of information described in this Policy
and Terms of Use and we disclaim all the liabilities arising
therefrom. If You do not agree with any provisions of this
Policy and/or the Terms of Use, You should not access or use
the Platform or engage in communications with us and are
required to leave the Platform immediately. If any information
You have provided or uploaded on the Platform violates the
terms of this Policy or Terms of Use, we may be required to
delete such information upon informing You of the same and
revoke Your access if required without incurring any liability
to You. Capitalized terms used but not defined in this Privacy
Policy can be found in our Terms of Use. Please read this
Policy carefully prior to accessing our Platform and using any
of the services or products offered therein. If you have any
questions, please contact us at the contact information
provided below.
-
PERSONAL INFORMATION
“Personal Information” shall mean the information
which identifies a Learner i.e., first and last name,
identification number, email address, age, gender,
location, photograph and/or phone number provided at the
time of registration or any time thereafter on the
Platform.
“Sensitive Personal Information”
shall include (i) passwords and financial data (except the
truncated last four digits of credit/debit card), (ii)
health data, (iii) official identifier (such as biometric
data, aadhar number, social security number, driver’s
license, passport, etc.,), (iv) information about sexual
life, sexual identifier, race, ethnicity, political or
religious belief or affiliation, (v) account details and
passwords, or (vi) other data/information categorized as
‘sensitive personal data’ or ‘special categories of data’
under the Information Technology (Reasonable Security
Practices and Procedures and Sensitive Personal Data or
Information) Rules, 2011, General Data Protection
Regulation (GDPR) and / or the California Consumer Privacy
Act (CCPA)
(“Data Protection Laws”) and in context of this
Policy or other equivalent / similar legislations.
Usage of the term
‘Personal Information’ shall include
‘Sensitive Personal Information’
as may be applicable to the context of its usage.
-
INFORMATION WE COLLECT:
We may collect both personal and non-personal identifiable
information from You in a variety of ways, including, but
not limited to, when You visit our Platform, register on
the Platform, and in connection with other activities,
services, features or resources we make available on our
Platform. However, please note that-
-
We do not ask You for Personal Information unless we
truly need it; like when You are registering for any
Content on the Platform.
-
We do not share Your Personal Information with anyone
except to comply with the applicable laws, develop our
products and services, or protect our rights.
-
We do not store Personal Information on our servers
unless required for the on-going operation of our
Platform.
-
Personal Identifiable Information:
We may collect personal-identifiable information such
as Your name and emails address to enable Your access
to the Platform and services/products offered therein.
We will collect personal-identifiable information from
You only if such information is voluntarily submitted
by You to us. You can always refuse to provide such
personal identification information; however, it may
prevent You from accessing services or products
provided on the Platform or from engaging in certain
activities on the Platform.
-
Non-Personal Identifiable Information:
When You interact with our Platform, we may collect
non-personal-identifiable information such as the
browser name, language preference, referring site, and
the date and time of each user request, operating
system and the Internet service providers utilized and
other similar information.
-
Cookies: To enhance User experience, our
Platform may use 'cookies'. A cookie is a string of
information that a website stores on a visitor’s
computer, and that the visitor’s browser provides to
the website each time the visitor returns for
record-keeping purposes. You may choose to set Your
web browser to refuse cookies, or to notify You when
cookies are being sent; however, please note that in
doing so, some parts of the Platform may not function
properly.
-
HOW WE USE and SHARE THE INFORMATION COLLECTED
We may collect and use Your Personal Information for the
following purposes:
-
To provide access to our Platform and/or the
services/products offered therein:
We use the Your information as collected by us to
allow You to access the Platform and the
services/products offered therein, including without
limitation to provide customer service, fulfil
purchases through the Platform, verify User
information and to resolve any glitches with our
Platform. The legal basis for this processing is
consent or, where applicable, our legitimate interests
in the proper administration of our Platform, and/or
the performance of a contract between You and us.
-
To improve our Platform and maintain safety:
We use Your information to improve and customize the
Platform and services/products offered by us. Further,
we also use Your information to prevent, detect,
investigate, and take measures against criminal
activity, fraud, misuse of or damage to our Platform
or network, and other threats and violations to a
third party's or our rights and property, or the
safety of our Users, or others. The legal basis for
this processing is consent or, where applicable, our
legitimate interests in the proper administration of
our Platform, and/or the performance of a contract
between You and us.
-
To communicate with You or market our
services/products:
We may use the email address submitted by You to
communicate with You about Your orders on our
Platform, our offers, new products, services or even
receive Your feedback on the Platform or any
services/products offered therein. It may also be used
to respond to Your inquiries, questions, and/or other
requests. If at any time You would like to unsubscribe
from receiving future emails, please write to us at
the contact information provided below. The legal
basis for this processing is consent or, where
applicable, our legitimate interests in the proper
administration of our Platform, and/or the performance
of a contract between You and us.
We do not use Personal Information for making any
automated decisions affecting or creating profiles
other than what is described in this Policy.
We do not sell, trade, or otherwise exploit Your
personal-identifiable information to others. Limited
to the purposes stated hereinabove, we may share
generic aggregated demographic information not linked
to any personal-identifiable information regarding
visitors and Users with our business partners and
trusted affiliates.
-
YOUR CHOICES:
-
Limit the information You provide:
You always have an option to choose the information
You provide to us, including the option to update or
delete Your information. However, please note that
lack of certain information may not allow You access
to the Platform or any of its features, in part or in
full. For example: information required for Your
registration on the Platform.
-
Limit the communications You receive from us:
Further, You will also have the option to choose what
kind of communication You would like to receive from
us. However, there may be certain communications that
are required for legal or security purposes, including
changes to various legal agreements, that you may not
be able to limit.
-
Reject Cookies and other similar technologies:
You may reject or remove cookies from Your web
browser; You will always have the option to change the
default settings on Your web browser if the same is
set to ‘accept cookies’. However, please note that
some of the services/products offered on the Platform
may not function or be available to You, when the
cookies are rejected, removed or disabled.
-
YOUR RIGHTS:
In general, all Learners have the rights specified herein
this section. However, depending on where you are
situated, you may have certain specific rights in respect
of your Personal Information accorded by the laws of the
country you are situated in. To understand
Your rights, please refer to the
Country Specific Additional Rights
below.
If you are a Learner, you may exercise any of these rights
by using the options provided to you within the Platform
upon your login. If however, you are facing any issues or
require any clarifications, you can always write to us at
the address noted in the
‘Grievances’ section below, and we will address
your concerns to the extent required by the applicable
law.
-
Right to Confirmation and Access:
You have the right to get confirmation and access to
your Personal Information that is with us along with
other supporting information.
-
Right to Correction:
You have the right to ask us to rectify your Personal
Information that is with us that you think is
inaccurate. You also have the right to ask us to
update your Personal Information that you think is
incomplete or out-of-date.
-
Right to be Forgotten:
You have the right to restrict or prevent the
continuing disclosure of your Personal Information
under certain circumstances.
-
Right to Erasure: If you wish to
withdraw/remove your Personal Information from our
Platform, you have the right to request erasure of
your Personal Information from our Platform. However,
please note that such erasure will remove all your
Personal Information from our Platform (except as
specifically stated in this Policy) and may result in
deletion of your account on the Platform permanently,
and the same will not be retrievable.
Remember, you are entitled to exercise your rights as
stated above only with respect to your information,
including Personal Information, and not that of other
Learners. Further, when we receive any requests or queries
over email to the address specified in the ‘Grievances’
section below, then, as per the applicable Data Protection
Laws, we may need to ask you a few additional information
to verify your identity in association with the Platform
and the request received.
-
PROTECTION OF YOUR INFORMATION:
We take all measures reasonably necessary to protect
against the unauthorized access, use, alteration or
destruction of Personal Information or such other data on
the Platform. Our disclosure of any such information is
limited to –
-
our employees, contractors and affiliated
organizations (if any) that (i) need to know that
information in order to process it on our behalf or to
provide services available on our Platform, and (ii)
that have agreed not to disclose it to others.
-
a response to a court order, or other governmental
request. Without imitation to the foregoing, we
reserve the right to disclose such information where
we believe in good faith that such disclosure is
necessary to –
-
comply with applicable laws, regulations, court
orders, government and law enforcement agencies’
requests;
-
protect and defend a third party's or our rights
and property, or the safety of our users, our
employees, or others; or
-
prevent, detect, investigate and take measures
against criminal activity, fraud and misuse or
unauthorized use of our Platform and/or to enforce
our Terms of Use or other agreements or policies.
To the extent permitted by law, we will attempt to
give You prior notice before disclosing Your
information in response to such a request.
-
THIRD PARTY WEBSITES
You may find links to the websites and services of our
partners, suppliers, advertisers, sponsors, licensors and
other third parties. The content or links that appear on
these sites are not controlled by us in any manner and we
are not responsible for the practices employed by such
websites. Further, these websites/links thereto, including
their content, may be constantly changing and the may have
their own terms of use and privacy policies. Browsing and
interaction on any other website, including websites which
have a link to our Site, is subject to that terms and
policies published on such websites.
-
CROSS-BORDER DATA TRANSFER
Your information including any Personal Information is
stored, processed, and transferred in and to the Amazon
Web Service (AWS) servers and databases located in India.
We may also store, process, and transfer information in
and to servers in other countries depending on the
location of our affiliates and service providers.
Please note that these countries may have differing (and
potentially less stringent) privacy laws and that Personal
Information can become subject to the laws and disclosure
requirements of such countries, including disclosure to
governmental bodies, regulatory agencies, and private
persons, as a result of applicable governmental or
regulatory inquiry, court order or other similar process.
If you use our Platform from outside India, including in
the USA, EU, EEA, and UK, your information may be
transferred to, stored, and processed in India. By
accessing our Platform or otherwise giving us information,
you consent to the transfer of information to India and
other countries outside your country of residence.
-
DURATION FOR WHICH YOUR INFORMATION IS STORED
We will retain Your information for as long as it is
required for us to retain for the purposes stated
hereinabove, including for the purpose of complying with
legal obligation or business compliances.
Further, please note that we may not be able to delete all
communications or photos, files, or other documents
publicly made available by you on the Platform (for
example: comments, feedback, etc.), however, we shall
anonymize your Personal Information in such a way that you
can no longer be identified as an individual in
association with such information made available by you on
the Platform. We will never disclose aggregated or
de-identified information in a manner that could identify
you as an individual.
Note: If you wish to exercise any of your rights (as
specified in
‘Your Rights’ section below) to access, modify and
delete any or all information stored about you, then you
may do so by using the options provided within the
Platform. You can always write to us at the email address
specified in the ‘Grievances’ section below
-
MODIFICATION TO PRIVACY POLICY:
We may modify, revise or change our Policy from time to
time; when we do, we will revise the ‘updated date’ at the
beginning of this page. We encourage You to check our
Platform frequently to see the recent changes. Unless
stated otherwise, our current Policy applies to all
information that we have about You.
-
GRIEVANCES:
If you have any questions about this Policy, wish to
exercise your rights, concerns about privacy or
grievances, please write to us with a thorough description
via email to
[email protected].
COUNTRY SPECIFIC ADDITIONAL RIGHTS
-
TERMS APPLICABLE IF YOU ARE AN INDIAN RESIDENT
Your Rights: If you are located in India,
you may have the following rights under the Personal Data
Protection Bill (PDPB) when it becomes a legislation. All
requests can be made by using the option provided to you
within the Platform upon your login. You may also write to
us as stated in the “Grievances” section above, and
we will address you concerns to the extent required by
law.
-
Right to Confirmation and Access:
You have the right to get confirmation and access to
your Personal Information that is with us along with
other supporting information.
-
Right to Correction:
You have the right to ask us to rectify your Personal
Information that is with us that you think is
inaccurate. You also have the right to ask us to
update your Personal Information that you think is
incomplete or out-of-date.
-
Right to Data Portability:
You have the right to ask that we transfer the
Personal Information you gave us to another
organisation, or to you, under certain circumstances.
-
Right to be Forgotten:
You have the right to restrict or prevent the
continuing disclosure of your Personal Information
under certain circumstances.
-
Right to Erasure: If you wish to
withdraw/remove your Personal Information from our
Platform, you have the right to request erasure of
your Personal Information from our Platform. However,
please note that such erasure will remove all your
Personal Information from our Platform (except as
specifically stated in this Policy) and may result in
deletion of your account on the Platform permanently,
and the same will not be retrievable.
-
TERMS APPLICABLE IF YOU ARE A RESIDENT OF UNITED
KINGDOM (UK), A EUROPEAN UNION (EU) COUNTRY OR EUROPEAN
ECONOMIC AREA (EEA)
Your Rights: If you are located in the
United Kingdom (UK) or European Union (EU) or European
Economic Area (EEA), you have the following rights under
the UK and EU General Data Protection Regulation (GDPR)
respectively. All requests should be sent to the address
noted in the “Grievances” section above, and we
will fulfil requests to the extent required by applicable
law.
-
Right to access Your Personal Information:
You have the right to receive confirmation as to
whether or not Personal Information concerning you is
being processed and, where that is the case, access to
the Personal Information can be sought;
-
Right to Rectification:
Our goal is to keep your Personal Information
accurate, current and complete. Please contact us if
you believe your information is inaccurate or
incomplete;
-
Right to Erasure: In some cases, you have a
legal right to request that we erase your Personal
Information;
-
Right to object to Processing:
You have the right to object to our processing of your
Personal Information under certain conditions;
-
Right to restrict Processing:
You have the right to request that we restrict the
processing of your Personal Information, under certain
conditions;
-
Right to Data Portability:
You have the right to request that we transfer the
data that we have collected to another organization,
or directly to you, under certain conditions;
-
Right to make a complaint to a government
supervisory authority:
If you believe we have not processed your Personal
Information in accordance with applicable provisions
of the GDPR, we encourage you to contact us at email
address provided in the
‘Grievances’ section above. You also have the
right to make a GDPR complaint to the relevant
Supervisory Authority or seek a remedy through the
courts. A list of Supervisory Authorities is available
at:
https://edpb.europa.eu/about-edpb/board/members_en. If
you need further assistance regarding your rights,
please contact us using the contact information
provided below, and we will consider your request in
accordance with applicable law. You can identify the
supervising authority of your concern by visiting
https://edpb.europa.eu/about-edpb/board/members_en.
-
Right to not be subject to automated
decision-making, including profiling:
You have the right not to be subject to a decision
based solely on automated processing, including
profiling, which produces legal or similarly
significant effects concerning you.
We collect and process Personal Information about you only
where we have a legal rationale to do so. Specific legal
rationale applied for the same will depend on the type of
Personal Information collected and the context in which
the same is being processed, including the Services
involved.
-
TERMS APPLICABLE IF YOU ARE A CALIFORNIA STATE RESIDENT
If you are a California state resident, then you have the
following rights to the extent, and in the manner, set out
in the CCPA:
-
The right to access the Personal Information that we
hold on you;
-
The right to know what Personal Information we intend
on collecting from them before the point of
collection;
-
The right to opt in or out of marketing, analytics,
and other similar activities;
-
The right to equal services without discrimination;
and
-
The right to request deletion of Personal Information.
The above rights, the manner in which you can exercise the
same and the category of and the manner in which we
collect your information, are detailed below.
-
CCPA NOTICE AT COLLECTION:
For purposes of the CCPA, in collecting the information
described above, we collect the categories of Personal
Information listed below from you:
-
Identifiers: We may collect your name, email
address, mobile number, username, unique personal
identifier, and Internet Protocol (IP) address. We use
Identifiers as set forth in the “How We Use and Share
the Information Collected” section of this Policy,
like your name, contact information, and device and
online identifiers.
-
Characteristics of Personal Information described
in the California Customer Records statute:
We may collect your name, email address, username,
unique personal identifier, and gender. We use
Categories of Personal Information described in the
California Consumer Records statute as set forth in
the
‘How We Use and Share the Information Collected’
section of this Policy.
-
Internet or other electronic network activity
information:
We collect cookies as described above, we will
automatically receive information from your browser
and your device, which includes the date and time of
your visit to the Platform as well as your location,
Internet Protocol (IP) address, domain server, browser
type, access time, and data about which pages you
visit on the Platform. We use Internet or other
electronic network activity information as set forth
in the “How We Use and Share the Information
Collected” section of this Policy.
-
Geolocation data: We may collect your IP
address. We may use Geolocation Data as set forth in
the
“How We Use and Share the Information Collected”
section of this Policy.
-
Audio, electronic, visual or similar
information:
We may collect your profile picture or other audio or
visual information uploaded as content to the
Platform. We use audio, electronic, visual or similar
information as set forth in the “How We Use and Share
the Information Collected” section of this Policy.
-
Inferences: We may make inferences based upon
the Personal Information collected (such as likelihood
of retention or attrition). We use Inference
information as set forth in the “How We Use and Share
the Information Collected” section of this Policy.
-
CCPA DATA PRACTICES DURING THE LAST 12 MONTHS:
-
Personal Information collected:
As described in this Policy, we have collected the
categories of Personal Information listed below during
the preceding 12 months:
- Identifiers
-
Characteristics of Personal Information described
in the California Customer Records statute
-
Internet or other electronic network activity
information
- Geolocation data
- Commercial information
-
Audio, electronic, visual, thermal, olfactory, or
similar information Inferences
-
Categories of sources:
We have collected the Personal Information identified
in this Policy from you and our payment processors.
-
Business and commercial purposes for collecting:
We have collected the categories of Personal
Information listed above for the following purposes:
- Operate the Platform;
- Provide our Services to you;
-
Honor our Terms and Conditions and contracts;
-
Ensure the privacy and security of our Platform
and Services;
- Manage our relationships with you;
- Communicate with you;
-
Analyze use of the Platform and our Services;
- Enhance your experience;
- Track visits to the Platform;
-
Provide you with a more personal and interactive
experience on the Platform; and
- Usage analytics purposes.
-
Personal Information sold:
We have not sold categories of Personal Information
during the preceding 12 months.
-
Personal Information disclosed for a business
purpose:
We have disclosed for a business purpose the
categories of Personal Information listed below during
the preceding 12 months:
- Identifiers
-
Characteristics of Personal Information described
in the California Customer Records statute
-
Internet or other electronic network activity
information
- Geolocation data
- Commercial information
-
Audio, electronic, visual, thermal, olfactory, or
similar information Inferences
We have disclosed each category of Personal
Information to the following categories of third
parties: (1) corporate parents, subsidiaries, and
affiliates; (2) advisors (accountants, attorneys); (3)
service providers (data analytics, data storage,
mailing, marketing, website and platform
administration, technical support); and (4) operating
systems and platforms.
-
CONSUMER RIGHTS AND REQUESTS UNDER THE CCPA
The CCPA gives consumers the right to request that we (1)
disclose what Personal Information we collect, use,
disclose, and sell, and (2) delete certain Personal
Information that we have collected or maintained. you may
submit these requests to us as described below, and we
honor these rights where they apply.
If a request is submitted in a manner that is not one of
the designated methods for submission, or if the request
is deficient in some manner unrelated to our verification
process, we will either (i) treat the request as if it had
been submitted in accordance with the designated manner,
or (ii) provide you with specific directions on how to
submit the request or remedy any deficiencies with the
request, as applicable.
-
Request to Know: As a California resident, you
have the right to request: (1) the specific pieces of
Personal Information we have collected about you; (2)
the categories of Personal Information we have
collected about you; (3) the categories of sources
from which the Personal Information is collected; (4)
the categories of Personal Information about you that
we have sold and the categories of third parties to
whom the Personal Information was sold; (5) the
categories of Personal Information about you that we
disclosed for a business purpose and the categories of
third parties to whom the Personal Information was
disclosed for a business purpose; (6) the business or
commercial purpose for collecting, disclosing, or
selling Personal Information; and (7) the categories
of third parties with whom we share Personal
Information. Our response will cover the 12-month
period preceding our receipt of a verifiable request.
-
Request to Delete: As a California resident,
you have a right to request the erasure/deletion of
certain Personal Information collected or maintained
by us. As described herein, we will delete your
Personal Information from our records and direct any
service providers (as defined under applicable law) to
delete your Personal Information from their records.
However, we are not required to honor a deletion
request if an exemption applies under the law.
-
Submitting a Request:
-
Submission of Instructions:
You may submit a request to know or to delete by
email to the address provided in the ‘Grievances’
section above or by submitting a request via mail
to address provided by us in our Terms of Use or
the Platform page. Regarding requests to delete,
we may present you with the choice to delete
select portions of your Personal Information, but
a global option to delete all Personal Information
will be offered and more prominently presented.
-
Verification Process:
We are required by law to verify the identities of
those who submit requests to know or to delete. To
determine whether the individual making the
request is the consumer about whom we have
collected information, we will verify your
identity by matching the identifying information
provided by you in the request to the Personal
Information that we already maintain about you. As
a part of this process, you will be required to
provide your name and email address, and mobile
number (if the same have been voluntarily provided
by you at the time of registering on the Platform
or otherwise while using the Platform). We will
inform you if we cannot verify your identity.
Please note-
-
If we cannot verify the identity of the person
making a request for categories of Personal
Information, we may deny the request. If the
request is denied in whole or in part for this
reason, we will provide a copy of, or direct
you to, our Privacy Policy.
-
If we cannot verify the identity of the person
making the request for specific pieces of
Personal Information, we are prohibited from
disclosing any specific pieces of Personal
Information to the requestor. However, if
denied in whole or in part for this reason, we
will evaluate the request as if it is seeking
the disclosure of categories of Personal
Information about the consumer.
-
If we cannot verify the identity of the person
making a request to delete, we may deny the
request. If there is no reasonable method by
which we can verify the identity of the
requestor to the degree of certainty required,
we will state this in our response and explain
why we have no reasonable method by which we
can verify the identity of the requestor.
-
Authorized Agents:
Authorized agents may submit requests via the
methods identified in this Policy. If you use an
authorized agent to submit a request to know or a
request to delete, we may require you to: (1)
provide the authorized agent with signed
permission to do so; (2) verify your identity
directly with us; and (3) directly confirm with us
that you provided the authorized agent permission
to submit the request. However, we will not
require these actions if you have provided the
authorized agent with power of attorney pursuant
to the California Probate Code.
-
Excessive Requests:
If requests from a User are manifestly unfounded
or excessive, in particular because of their
repetitive character, we may either (1) charge a
reasonable fee, or (2) refuse to act on the
request and notify the User of the reason for
refusing the request. If we charge a fee, the
amount will be based upon the administrative costs
of providing the information or communication or
taking the action requested.
-
CCPA Non-Discrimination:
You have the right not to receive discriminatory
treatment by us due to your exercise of the rights
provided by the CCPA. We do not offer financial
incentives and price or service differences, and
we do not discriminate against Users/consumers for
exercising their rights under the CCPA.